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Astound Broadband

Power Cycle Data Equipment

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Important: 3rd Party VoIP Providers

If you have a 3rd party VoIP provider (Vonage, Skype, etc), do not perform these steps if

  • Your phone service is working
  • Your internet connection is working
 

Power Cycle Cable Modem / EMTA

Important: if you are speaking on your digital phone number connected to this device, there is no reason to perform these steps;

  • The internet connection is working
  • Power cycling the cable modem will disconnect the call

 

Power Cycle Instructions
  1. Disconnect cord that supplies power to the EMTA
     
  2. Take off battery cover and remove the back-up battery
     
  3. Wait 60 seconds
     
  4. Plug power cord back in
     
  5. Reinstall back up battery, and reinstall cover
     
  6. Wait 30 seconds, then check for dial tone
 

Power Cycle Cable Modem

  1. Disconnect power from the router / eero and / or Shut down the computer

  2. Unplug the modem's power cord from the electrical outlet, not from the back of the modem (when possible)

  3. Wait about 60 seconds

  4. Plug the power cable back into the wall outlet

  5. The power light should light up on the cable modem

    • Make sure there is power to the wall outlet and the power cable is plugged in all the way

  6. Turn the computer on and / or plug the power back into the router
 

Power Cycle FTTH ONT

  1. Disconnect power from the router / eero and / or Shut down the computer

  2. Unplug the modem's power cord from the electrical outlet, not from the back of the modem (when possible)

  3. Wait about 60 seconds

  4. Plug the power cable back into the wall outlet

  5. The power light should light up on the cable modem

    • Make sure there is power to the wall outlet and the power cable is plugged in all the way

  6. Turn the computer on and / or plug the power back into the router