-
Voice Mail Access
-
Accessing Voice Mail from Home
- Dial your home phone number and enter the PIN when the greeting starts
- Press 1 to play messages
Accessing Voice Mail from Another Phone Number
- Dial your home phone number and press * when the greeting starts
- Enter the PIN and press 1 to play messages
-
Using Voice Mail
Voice Mail Set Up
Dial *98 and follow the tutorial to set up Voice Mail
- Choose a PIN (expires after day 365)
- PIN must be between 6 and 20 digits
- Cannot have sequential or same numbers (23456, 33333)
- Cannot be part of the phone number
- Record a Greeting: this is the greeting heard when a caller goes to Voice Mail
- Record a Name: identifies the name of the person receiving the message
Managing Messages
After listening to a message, choose one of the following
- Press 1 to Repeat the message
- Press 2 to Save the message
- Press 3 to Delete the message
- Press * (Star) to Exit Voice Mail
Change PIN
Dial the 10-digit phone number and enter the PIN to access Voice Mail
- Press 4 for Settings
- Press 3 for Security
- Press 1 to Change PIN (see PIN rules above)
Change Settings
Dial the 10-digit phone number and enter the PIN to access Voice Mail
- Press 4 for Settings
- Follow tutorials to Change a Greeting, Record a Different Name, Change Number of Rings, etc.
|
Voice Mail lets customers listen to messages, set up a PIN, record a greeting, and manage their mailbox from their phone. Customers can save, delete, or replay messages, change settings, and update their PIN after verifying their account information. If Voice Mail is not working, make sure it is active, reset the PIN if needed, and create a Trouble Call if the issue cannot be resolved
