Voice Mail for IL, IN, MA, MD, NY, PA, VA and Washington DC

• Store up to 20 messages, each two minutes in length
   
• A stutter dial tone indicates a message is waiting; a message light flashes if your phone has this capability
   
• New messages are saved for 30 days; if a message is listened to and saved every 29 days, it can be saved indefinitely
   
• If a message is not saved within 30 days, the message is deleted and moved to a Trash folder for 14 days
   
• Messages in the Trash folder are accessible for 14 days, unless the message is restored or permanently deleted

Important: contact customer service for assistance to reset a Voice Mail PIN or if your Voice Mail is disabled 

• Create a new PIN that is 6 to 20 digits by following these guidelines
   
  • Can't have more than 2 repeating digits (110022 is okay; 111000 is not)
  • Can't match any part of the phone number (first 6 digits, last 6 digits, etc.)
  • Can't be a sequence of numbers (12345, 54321)
  • Can't be the same digit (111111, 999999)
     
• Record a Name Announcement
   
• Record a Personal Greeting or select Standard Greeting options

Access Voice Mail from Home

• Dial *98, enter the PIN then press # and follow the prompts for next steps

Access Voice Mail Away from Home

• Dial the home phone number
• When voice mail greeting plays, press * (star key)
• When the recorded name plays, enter the PIN then press # 

Note: you can also access Voice Mail away from home using a Local Access Number; see below

Change Voice Mail PIN

• From the Main Menu, press 4
• Press 3 for Security Options
• Press 1 to change PIN
• Enter a new PIN then press #

Change Greeting or Name

• From the Main Menu, press 3
• Press 1 to set up or change the Greeting or Name
• Press 3 and follow the prompts

Dial the Home Phone number or the access number for your area

• Press the * (star) key during the recorded greeting
• At the prompt, enter the PIN and press #, then follow the prompt

While listening to a message, follow the steps below to manage Voice Mail messages

• Save a Message: press 2
• Fast Forward 5 Seconds: press 99
• Rewind 5 Seconds: press 77
• Keep Current Message, Skip to Next: press #
• Delete Message: press 3
• Helpful Hints: press 0

Permanently Delete a Message 

• Deleted messages are moves to the Deleted Message folder
• If the Deleted Messaged folder is not emptied, the Mail Box may say it's full even when there are no new messages
• To clear Deleted Messages, select option 6 to play deleted messages
• Then, press 3 to permanently delete messages

Using Voice Mail with an Answering Machine

• Choose to stop using an answering machine or set the answering machine to pick up after 6 or more rings
• Setting to 6 or more rings allows Voice Mail to pick up before the answering machine

Using Voice Mail with a Fax Machine

• Some fax machines can work with Voice Mail; check your manual for instructions
• Voice Mail is set to answer after 4 rings and can be changed as requested
• If changing the ring cycle does not resolve the issue, adding Distinctive Ring to your phone line may help

Dial *98 to access Voice Mail from Home

• Once you hear the Voice Mail full message, immediately hit the * (star) key twice

• Enter the PIN and delete Voice Mail messages as needed

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When a message is waiting, you hear a stuttered dial tone when you pick up the phone to dial

• If you are certain a message was left and you do not hear the stutter dial tone, contact us to assist with troubleshooting