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Astound Broadband

Call Return

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Call Return Activation and Restrictions


Call Return provides the last number that called with the date and time of that call

  • Call Return is typically included with an unlimited phone package, used on a per call or by feature subscription

 

Activation *69

  • Listen for dial tone and dial *69; a recording tells you the phone number, date and time of the call 
     
  • If the line is busy, Call Return asks if you want to call back; the number is redialed for up to 30 minutes or until the party is reached

  

Deactivation

  • No deactivation needed; after reaching the number or after 30 minutes, Call Return is deactivated that number

  

Restrictions and Toll Charges

  • Call Return is unable to announce calls marked as Private by the caller
     
  • The last incoming call is announced; previous calls are not announced
     
  • Some calls placed from cell phones, multi-line business phone systems (PBX), 800 numbers and 900 numbers may not work with this feature

Call Return lets customers use *69 to hear the phone number, date, and time of the last call they received. If the number is busy, the feature can automatically keep trying the call for up to 30 minutes or until the call goes through. Call Return may not work with private numbers, some cell phones, business phone systems, or 800/900 numbers, and if problems persist, a Trouble Call should be submitted for support.