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Call Forward Activation / Deactivation
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Call Forwarding enables you to forward all of your incoming Landline calls to another phone number
- Toll rates may apply if the number is not local
- International calls cannot be forwarded
- When both Call Waiting and Call Forwarding are active on a phone line, Call Waiting does not work
- Calls can be forwarded to an 800 number
- May also be referred to as Call Forward Variable and Call Forward Always
Activation
- Dial *72 and the area code and phone number to forward calls
- After a slight pause, a confirmation tone (stutter) indicates Call Forward is active
- All calls now forward to the number you entered
Deactivation
- Dial *73
- After a slight pause, there is a confirmation tone to indicate Call Forwarding is deactivated
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Call Forwarding lets customers send all incoming landline calls to another phone number by dialing *72 and entering a 10-digit number. Calls can be forwarded to local and 800 numbers, but international calls cannot be forwarded. Call Waiting does not work while Call Forwarding is active. If the feature is not working, verify the service is active on the account, confirm there is no deny code, review the setup steps with the customer, and create a Trouble Call if the issue continues.
