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Astound Broadband

Call Block or Selective Call Rejection

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Call Block / Selective Call Rejection Overview


Call Block or Selective Call Rejection enables you to block incoming calls from phone numbers you select

  • When a number you have blocked calls you, your phone does not ring
     
  • Blocked callers hear a recording that states calls are not being accepted at this time
     
  • Does not block toll free, international, inactive, telemarketing numbers or auto-dialer numbers
     
  •  Not compatible with toll free, international, inactive, telemarketing or auto-dialer numbers
     
  • Not compatible with Remote Call Forward or Ultra Call Forward
     

Additional Information

  • CA, OR and WA: blocks up to 25 phone numbers and is included with unlimited phone

  • DC Metro, IL, IN, MA, NY, PA and TX: blocks up to 100 phone numbers and is included with unlimited phone

  • TX Legacy: blocks up to 13 numbers activated in Phone Manager portal
 

Call Block / Selective Call Rejection Activation / Deactivation

Activation and Use (exception: TX Legacy)

  • Dial *60 and follow the tutorial to turn on Call Block
     
  • To block the last caller, press #, dial 01, and press # again 
     
  • To block a specific number, press #, dial area code and phone number, and press # again
     

Deactivation and Removing Entries (exception: TX Legacy)

  • Dial *60 and follow the tutorial to turn off Call Block
     
  • To remove a number, press *, dial area code and number, and press * again
     
  • To remove all entries, dial 08 and press *
     
  • After reaching the initial Your selective call rejection is on / off, press 3 to turn it on or off
     

 Texas Legacy: Activation and Deactivation

  • This feature must be activated / deactivated in Phone Manager
     
  • This is where you can also add and remove numbers you select to block
     
  • Dialing a *code for set up and changes is not available in this system

 

Call Block, also called Selective Call Rejection, lets customers block unwanted calls from selected phone numbers so their phone does not ring when those callers try to reach them. Customers can activate the feature by dialing *60 and following the prompts to add, remove, or manage blocked numbers, and the number of blocked callers allowed depends on the market. The feature does not work with some types of numbers, such as 800 numbers, international numbers, and auto-dialers, so troubleshooting should include checking the account setup and verifying the customer is following the correct instructions.