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Astound Broadband

Remote Control Troubleshooting

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Important

  • IPTV boxes use an interface made by TiVo, but are not handled the same as TiVos
  • Pay close attention to the Box type before choosing the proper steps
 

IPTV Remote Troubleshooting

  1. The activity light on the remote should blink with each key press. If the lights does not blink, try replacing the batteries

  2. Power-Cycle the set-top box

  3. Important! Identify your IPTV remote model (S6A / S6A (updated) / Creek) from the IPTV Remote Controls Page

  4. Refer to the IPTV Remote Controls Page for your specific model to program (and possibly reset) the remote if needed

  5. Most newer TVs can be automatically synced / programmed to the remote, provided there is a clear line of sight to the TV and the user is on the correct page of the TiVo user interface:
     
    • Go to TiVo Home | left arrow to Menu  | under Settings, choose Remote Settings

    • Choose Pair a remote with your box or Remote Control Information for more options (reset remote, program to TV, etc)

 

Useful Information:

 

TiVo Remote Troubleshooting

Important: these are remotes that control TiVo models, not IPTV remotes

TiVo does not respond to Remote commands
  1. Manually power cycle the TiVo

  2. If the remote is in IR mode, the LED will light up red. In RF or BlueTooth mode (depending on the remote model), the LED will be amber
     
    • If in IR mode, the remote needs a clear line of sight to the TV and TiVo converter in order to control them
    • If possible, set the remote to RF (or Bluetooth) mode by pairing the remote to the TiVo device. This way, the remote can control the TiVo device around corners, though walls, through an entertainment center, etc.
       
      • Keep in mind, setting the remote to RF just controls the converter. The TV will always need a clear line of sight to be controlled
      • See the TiVo Remote Controls Page for instructions specifically for the TiVo remote the customer has in hand
      • Once paired, the TiVo remote's LED lights up amber (RF/BT mode)
      • Test the TiVo remote again

  3. Reset the TiVo remote as a last resort

 

  • Useful Information:
    • When programming the remote to the TV, make a note of your device code for the future!

 

TiVo Remote Interfering with or Controlling Other Devices?  
  1. Change TiVo remote address and operating frequency

  2. See the Remote Controls Page for instructions, if needed
 

 

Standard Converter Troubleshooting

Box Does Not Respond to Remote Commands
  1. Ensure the remote has a clear line of sight to the TV and converter in order to control them

  2. Press Channel UP/DOWN buttons on the converter, if available on the box
     
  3. Power-Cycle the converter

  4. Take the batteries out of the remote and insert them back in (refer to remote control manual) and try the remote again

  5. Make sure the TV is on the correct input
     
  6. You may need to use the controls on the TV or the original TV remote to do this

 

  • Useful Information:
    • When programming the remote to the TV, make a note of your device code for the future!

 

Mute/Volume Not Working
  1. Change the batteries of the remote

  2. Refer to the Remote Controls Page to program the remote if needed

  3. If programming trouble remains, reset the remote

  4. Refer to Reset instructions on the Remote Controls Page for instructions, choosing the proper model

 

 

Need help programming the Remote Control?