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Astound Broadband

Medical Needs Escalations

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Some people use medical devices at home that need a working phone line or Wi-Fi to work. If the service isn’t working and the device is important for their health, it may need to be escalated. There must be no outage, no same-day appointments, and the customer must need the service for medical reasons. After troubleshooting, a TC and case is created so the local team can follow up quickly.