Unable to Make Outgoing Phone Calls

• If yes, try a different phone


• If the issue is on one jack and needs repair, contact us for assistance

• If this happens when dialing all numbers, verify the phone is set to Tone, not Pulse


•  If you are receiving a suspended service recording, make a payment, if needed, to restore service

• Happens when calling all Local numbers: contact us for further assistance


• Happens when calling one Local number: verify you are dialing the number correctly
  
  
  • Many calls require 10-digit dialing that includes the 3-digit Area Code and 7-digit number; dial the full phone number
  
  
  • ​​​​​Try to dial the number from another phone line, such as a mobile phone, to see if that number is working
  
  
  • If you can dial the number on another phone line or if you are unable to try another line, contact us for further assistance

If the issue occurs when only dialing regional or long distance calls, verify your carrier

• Verify your Long Distance provider by dialing 1-700-555-4141
   
• Verify your Regional provider by dialing 1 plus your area code plus 700-4141
   
• If you do not have a regional or long distance carrier, you must establish one
   
  • Is there a message or code when dialing?  Take down the message and report the issue to your phone carrier
     
  • If your carrier is Astound, contact us for further assistance

If you receive a recording or experience issues when calling a rural area

• Listen carefully to the message and write down the recording to give to us
   
• If there is a reference number, be sure to take note of it
   
• Contact us for further assistance

Please Contact

Joseph Kahl
VP Regulatory and Public Affairs
609-681-2184
Joe.kahl@astound.com