Can't Receive Calls on a Landline Phone

• The phone rings, but the phone doesn't ring in your home
• A busy signal, but you are not on the phone
• Dead air, no ringing or busy tone
• A recording
• Some callers reach you while others do not

Check Call Manager to make sure Do Not Disturb is not enabled before you Troubleshoot your Phone

• Houston, TX
   
• Brownwood / Early, TX 
   
• All Other Texas Service Areas

1. Verify the phone ringer is turned on and adjust the ringer volume if necessary 


2. Confirm all Cordless phones are in the cradle, turned off and charged


3. Ensure all cords a plugs are connected / plugged in (power cords, modem, router, phones, etc.)


4. Check other equipment that may affect your phone line
   
   
   • Disconnect fax machines, answering machines, caller ID devices, USB cable connected to an EMTA
   
   
   • Never disconnect the phone modem or router


5. Make a test call to your phone using a known, working, corded phone (if available)
   
   
   • If resolved, plug in each piece of equipment, one by one, to determine if equipment is the cause of the problem


6. For multiple phone jacks on one phone line, unplug all but one phone, then plug in a working phone in the jack


7. If you still cannot receive calls, please contact us to see if a service call is necessary