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Astound Broadband

Can't Call 900 Numbers

Verify Your Long Distance Provider

If you can't reach the designated number
  • Verify that you have a long distance provider by dialing 1-700-555-4141
     
  • If you do not have a long distance provider, you need to establish one before you can dial a 900 number

  • If you do have a long distance provider, continue troubleshooting below
 

Troubleshooting Steps

If you are unable to place calls to a 900 number

  • Ensure you are dialing the correct telephone number
     
  • If you have a second telephone line or a cell phone try calling from that number
     
    • If you still cannot reach the designated number there may be a problem with the number you are trying to call
       
  • As our telephone customer, you have the right to request a 900 number block on your telephone line
     
    • This block prevents anyone in your household from calling a 900 number
       
    • If you have an existing 900 number block on your telephone line, contact us to have it removed

  • If there is no block, and you still cannot dial the 900 number, please contact us for further assistance