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Astound Broadband

Remove Email Suppression

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Reactivate Email Address

These steps are available to Webmail customers in IL, MA, MD, NY, PA, VA and Washington DC only

CA, OR, TX and WA customers please contact us for assistance

  • Email account holders sign in to Usertools with User ID and Password
     
  • Email account holders select Reactivate your email address
     
  • Email account holders Click the Turn my email back on! button
     
  • A confirmation screen appears, and the account should no longer appear as inactive
     
  • Note: it may take up to 1 (one) hour to successfully authenticate using the SMTP server