Receiving Duplicate Emails

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If you keep downloading the same messages, you likely have a clogged mail spool  

• A large email or an email with a corrupted header makes your email program to time out, and interrupt the download, without giving an error message
• Since the email program did not finish the download, it never marked the messages as downloaded and left them on the server  
• The next time you download your mail, all of the same messages are still on the server  
  • Then the same thing happens again, and you never see the messages that come after the offending message
• The solution is to use Astound's web-based mail client to remove the offending message from the server
• Astound Webmail displays all mail on the server; you can delete mail from the servers 
• When you delete messages with Webmail, they are permanently removed from the servers 

If you are not repeatedly downloading the same messages, you are likely not missing any email 

• Most likely, there is mail on our server that you have already downloaded 
• You may have your email program to leave your messages on the mail server  
  • Also, your email program may occasionally download an email, mark it as downloaded, and neglect to remove it from the server
     
• Example:
  • Lets assume that you currently have 4 messages on our servers and that you have downloaded them all 
  • Now a new email arrives bringing your total messages to 5, but the number of unread messages is 1 
  • When you check mail, your mail program reports Retrieving 1 of 5 and only downloads one new message 
  • It may then delete all five messages from the server, leaving you wondering where the other four messages went
• This can also happen when you receive attachments that have been split by the person who sent them, possibly without them even knowing it  
• When you receive the split attachments, your e-mail program recombines them into a single e-mail, but still reports the missing numbers  
• The solution is to use Astound's web-based mail client to remove the offending message from the server
• Astound Webmail displays all mail on the server; you can delete mail from the servers 
• When you delete messages with Webmail, they are permanently removed from the servers  ​​​

This is a rare source of the problem that you have been experiencing, but it can happen 

• You should only consider this possibility after you have looked at the first two possibilities
• Check with your mail client vendor for support articles that may identify a fix