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Astound Broadband

Secondary Audio Programming (SAP)

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SAP Overview

  • Secondary Audio Program (SAP) is an alternative audio track for the visually impaired or a foreign language track

  • SAP tracks conform to a different broadcast standard than the multiple language tracks that are included with some programs

  • Use the steps below to change settings based on your User Interface

  • Click here if you are unsure of the User Interface on your TV
 

IPTV Boxes

  • TiVo Home | arrow left to Menu | Settings | Audio Settings | Language & Audio Description (see steps)
     
  • Choose the preferred language for audio tracks

TiVo Boxes

4 Tuners, 2 Tuners, Single Tuners, and Minis on TiVo Experience 3

  • TiVo Central | Settings & Messages | Settings | Audio | Alternate Audio (see steps)

  • Highlight Default Audio Language and press Select

  • If a program does not have an audio track in the selected language, TIVo records the default audio track (which may be the only audio track) for the broadcast

  • This change only affects future recordings and live TV; it does affect previously-recorded programs

 

4K 6 Tuners, 6 Tuners , 4K Minis, and Minis on TiVo Experience 4

  • TiVo Home | arrow left to Menu | Settings | Audio & Video Settings (see steps)

  • Highlight Default Audio Language and press Select

  • If a program does not have an audio track in the selected language, TIVo records the default audio track (which may be the only audio track) for the broadcast

  • This change only affects future recordings and live TV; it does affect previously-recorded programs

i-Guide Boxes

  • Press Menu twice and select Setup (usually on second screen)

  • Select Audio Setup
     
  • Select Default Audio Track, and use the ◄, ► keys to select Channel Default
     
  • Other options include: English, Español, Français, and Português
     
  • Press Exit when finished

Passport Boxes

  • Press MENU twice to get to the General Settings screen
     
  • Use arrow keys to select Language
     
  • Scroll to and select Audio
     
    • If Spanish has a bullet to the left of it, the guide's audio is set to it's secondary audio, SAP
       
    • English is not always the primary language on a channel
       
    • Example: MTV Español broadcasts primarily in Spanish; English is broadcast as a secondary language
       
      • Choose English to play in Spanish

Evolution HD DTAs

Primary Method

  • Press Menu and select Settings

 

Alternate method

  • ​​​​​Press the A button on the your remote to toggle between SAP and Primary audio (See Equipment and Remotes for more info)

  • Select Audio Language

  • Scroll to select the desired Audio Language English Audio or Spanish Audio

  • A * next to one of these selections means that is what the box is set to

Cisco DTAs

  • Press Menu
     
  • Press CH▼ two times to highlight Language and press Enter
     
  • Press ► twice to move to Audio and choose English
     
  • Press Menu to exit

Standard TV Menus

Check TV remote for SAP or MTS button

  • Press the SAP/MTS button once 
     
  • If audio does not return, press it again

 

Check TV remote for a Menu or Settings button or on the front or side of the TV

  • Press Menu button (a menu should display on screen)
     
  • Identify Audio or Sound option on the TV menu
     
  • Then, either select MONO, MAIN, or STEREO