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Astound Broadband

Customer Privacy Rights and Billing Practices Notice

Privacy Notice Contents: Overview 

Privacy Notices are specific to each market and contain our policies surrounding

  • Cable and Telephone Customer Privacy Rights

  • CPNI

  • Equipment

  • Cable Audits

  • Programming Blackouts

  • Installation, Service Change and Trouble Calls

  • Billing Practices and Procedures

  • Billing Disputes

  • Customer Complaint Procedures

 

Astound Policy on Sharing Customer Information 

  • We follow Section 222 of the Communications Act, prohibiting phone companies from giving out information about their customers' calling habits
     
  • As a general rule, we requires law enforcement agencies to present a court order/subpoena before they will turn over a customer's phone records
     
  • Customers requesting written documentation on this policy can see to our Privacy Policy online

    "Astound is committed to the privacy and confidentiality of our customers personally identifiable information. Astound maintains a privacy policy under which Astound does not disclose such information unless disclosure is required by legal process. You may read Astound’s privacy policy in its entirety at https://www.astound.com/policies-disclaimers/privacy-policy/"
     
  • For opt-out information, see Customer Privacy Settings