Privacy Notice Contents: Overview
-
Privacy Notices are specific to each market and contain our policies surrounding
- Cable and Telephone Customer Privacy Rights
- CPNI
- Equipment
- Cable Audits
- Programming Blackouts
- Installation, Service Change and Trouble Calls
- Billing Practices and Procedures
- Billing Disputes
- Customer Complaint Procedures
Astound Policy on Sharing Customer Information
-
- We follow Section 222 of the Communications Act, prohibiting phone companies from giving out information about their customers' calling habits
- As a general rule, we requires law enforcement agencies to present a court order/subpoena before they will turn over a customer's phone records
- Customers requesting written documentation on this policy can see to our Privacy Policy online
"Astound is committed to the privacy and confidentiality of our customers personally identifiable information. Astound maintains a privacy policy under which Astound does not disclose such information unless disclosure is required by legal process. You may read Astound’s privacy policy in its entirety at https://www.astound.com/policies-disclaimers/privacy-policy/"
- For opt-out information, see Customer Privacy Settings
|