Skip to main content
Astound Broadband

Repeat Service / Post-Install Service Issue Escalations

  1. Last updated
  2. Save as PDF

BOLT automatically escalates repeat service issues reported within 14 days and problems within 30 days of a new installation, so agents no longer need to create a BOLT Case. When troubleshooting leads to a Trouble Call, BOLT automatically adds the correct escalation quota, and the scheduled appointment serves as the escalation. Special codes appear on the work order to identify the escalated issue. This does not apply to the Failed Self Install process or Upgrades unless they are repeat issues within 14 days