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Astound Broadband

Three Way Calling or Call Transfer

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Three Way Calling Instructions

Three Way Calling enables you to add a third party to a traditional two-person call

  • Three Way Calling remains active on the line, ready for use
     
  • When Three Way Calling is in use, Call Waiting is not available 

 

To Add a Third Person to your Conversation

  • When on a call, press the Flash button once
     
  • Your conversation is now on hold and you hear a few quick beeps followed by dial tone
     
  • Dial the number of the person you are adding to the conversation (Regional / Long Distance charges may apply)
     
  • When the call is answered, press the Flash button once to connect all three parties

 

To Disconnect the Third Party, press the Flash button twice to rejoin the original caller

  • A ring tone reminds you the original caller is on hold if you fail to go back to them
     
  • When one person hangs up, you remain connected to the other caller

 

Call Transfer Instructions

  • While on a call with a person you want to transfer, press the Flash button to put the caller on hold
     
  • You hear a few quick stutters and then dial tone
     
  • Dial the phone number and wait until you hear the line ringing
     
  • Hang up after the second number answers
     
  • The call is then transferred to the number you dialed 
     

Three Way Calling lets you add a third person to a phone call by pressing the Flash button, dialing the new number, and pressing Flash again to connect all three callers. The feature stays active on the line for future use, but Call Waiting will not work while a three-way call is in progress. If the feature is not working, check that it is active on the account, make sure no deny code is blocking it, try another phone if the Flash button may be faulty, and create a Trouble Call if the problem continues