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Feature Overview
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Priority Call emits a distinctive ring tone when you receive a call from a phone number on your Priority Call list
- Must subscribe to the a la carte feature, a feature package that includes Priority Call or use as a per use feature
- With Call Waiting, a distinctive tone also sounds when a number on your Priority Call list is waiting to be answered
- Also known as Distinctive Alert in California, Oregon and Washington
- Numbers not programmed to the Priority Call list that are outside the calling area, or operator assistance calls, ring through normally
- Texas: program up to 30 numbers on your Priority Call list
- All other markets: program up to 10 numbers on your Priority Call list
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Activation Instructions
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Activate Priority Call or Create a Priority Call List
- Listen for dial tone, then dial *61
- A tutorial prompts a user to Priority Call on, add a phone number, remove a phone numbers or hear phone numbers on their list
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Deactivation Instructions
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- Listen for dial tone, then dial *61
- To remove 1 or more phone numbers, press the * key
- Listen to instructions in the tutorial for each entry
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Priority Call gives a special ring when someone on your Priority Call list calls you, making it easier to recognize important callers. To add, remove, or manage numbers on your list, dial *61 and follow the voice prompts; Texas customers can store up to 30 numbers, while other areas can store up to 10. If the feature is not working, verify the service is active, review the setup steps with the customer, and create a Trouble Call in BOLT if the issue continues.
