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Astound Broadband

Caller ID and Call Waiting ID

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Caller ID and Call Waiting ID Overview

  • Caller ID displays the name and number of the incoming caller on your Caller ID equipment / phone
     
  • Displays last name first, then first name (typically up to 15 characters) and may also display as:
     
    • City and state: displays on calls from multiple-line businesses, prepaid calling cards, and auto-dialers 
       
    • Private or Anonymous: displays on calls made by those who have Caller ID Block on their line
       
    • Out of Area or Unavailable: displays on calls from outside the calling area, with Operator Assistance or by answering the phone too quickly
       
  • Activation / Deactivation:
     
    • DC Metro, IL, MA, NY, PA, and TX: upon subscription, Caller ID remains active on the line
       
    • CA, OR and WA: dial *65 to Activate and *85 to Deactivate

 

Call Waiting ID

  • Call Waiting ID alerts you of another incoming call while you are on the phone
     
  • Call Waiting and Caller ID work together to provide incoming call information
     
    • The user hears a beep, indicating there is another call waiting
       
  • To switch over to the incoming call or back to the original call, press the Flash button

 

Additional Information

  • 000-000-0000, Unavailable, International, Unknown or Out of Area displays when a call is from another country or another LD carrier
     
  • The phone must ring twice to register an incoming name / number
     
  • It may take up to 48 hours for the correct name to display on Caller ID when first installed or when the account name is changed
     
  • Sometimes the old name or another message displays until information updates
     
    • This occurs in a universal system not controlled by our company
       
    • Please allow 48 hours for information to update

Caller ID shows the name and phone number of incoming callers on your phone, while Call Waiting ID lets you see information about another caller when you are already on a call. In most areas, Caller ID stays active automatically, but in California, Oregon, and Washington, customers can use *65 to turn it on and *85 to turn it off. If the feature is not working, verify the required services are active, review the setup instructions with the customer, and create a Trouble Call in BOLT if the problem continues.