Track Data Allotments for CA, OR and WA

High data usage takes up additional resources to manage our network in order to maintain reliable internet access for all customers
The fair solution is for heavy data users to contribute more towards the resources required
Our data allotment is not a usage cap that cuts off service when it reached the limit; instead, when the allotment is exceeded accounts are charged a small fee for overages
- Our research shows less than 1% of our customers use more than 100GB per month, meaning over 99% of customers are not charged overages

See the Policies, Agreements, Terms of Service and Scope of Support on our website for Data Allotment limits by service level

Users can also set up an email alert by clicking on the Usage Email Alerts option on the right hand column

Data usage tracking updates every 24 hours, between 12am-2am, from the day before, and resets at the 2nd of each calendar month

Data usage consists of both uploads and downloads, on all devices in a customer home at the account level

Tracking is only on the amount of data used, not what the data is or any specific internet activity

Each Internet activity is unique; see below for average file sizes and their data usage equivalents

100GB Data Transfer Allotment Equivalent Examples

Data usage is tracked by the modem's MAC address, which is unique to the services

Make sure the router is secured; unsecured Wi-Fi access may cause higher usage due to unauthorized access

Run a virus scan / malware check on all devices viruses and malware increase data usage