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Astound Broadband

Bill Payment Options

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Pay and Manage AutoPay with MyAstound

  • Register to create an account, then use MyAstound to pay your bill or manage automatic payments

  • Make a one-time payment using a credit / debit card, or withdraw funds directly from your checking account (Convenience fee applies)

  • By setting up automatic payments, your monthly payment is automatically deducted from your account on the payment due date (Convenience fee does not apply)

Pay and Manage AutoPay with the Astound Mobile App

  • Use your smart phone or tablet to pay your bill with the Astound Mobile app, available in the Apple App Store and Google Play Store

  • Download the app today, register or sign in with your MyAstound account, and use the app to pay your bill, setup AutoPay and more!

Use Astound's Automated Phone System

  • Our automated phone system accepts one-time credit/debit card payments, and ACH check by phone payments (Convenience fee applies)

  • Astound Markets: 1-800-427-8686 (1-800-4ASTOUND)

  • Digital West: 833-373-9378

  • Harris areas (Brownwood / Early) TX: 325-646-9493

Mail Your Payment

  • Return the bill payment stub included in your monthly paper bill to Astound along with your payment in the form of a check or money order

  • Please allow 10 days for mailing and processing time
     
    • CA, OR and WA (includes former Digital West)
      Astound 
      PO Box 31001-2714
      Pasadena, CA 91110-2714 
       
    • DC Metro, IL, IN, MA, MD, NY and PA
      Astound 
      PO Box 830714
      Philadelphia, PA 19182-0714
    • TX
      Astound 
      PO Box 679367
      Dallas, TX  75267-9367 
       
    • Overnight Payments
       
      • DC Metro, IL, IN, MA, NY and PA
        PNC Bank C/O RCN 
        Lockbox Number 830714
        525 Fellowship Rd, Suite 330
        Mt Laurel, NJ 08054-3415
         
      • TX
        PNC Bank C/O Grande Communications Networks LLC
        Lockbox Number 679367
        1200 E Campbell Rd, Ste 108
        Richardson, TX 75081
         
      • CA, OR and WA
        PNC Bank C/O Wave 
        Lockbox Number 31001-2714
        465 W Halstead St, Ste 160
        Pasadena, CA 91107

Pay in Person at an Astound Payment Center

  • Use one of our many convenient payment centers to pay in person

  • After confirming the payment center’s business hours, stop by to make a payment with a customer service representative

  • Payment centers accept cash, checks, money orders and credit cards

  • Note: Payment Centers can only accept payment for services located in their site

Make a Payment with Western Union or HEB Business Center Office

Pay via Online Banking through your Financial Institution

  • Online banking offers many of the same services a traditional brick and mortar bank has
     
  • It enables you to conveniently manage your bank account and conduct transactions via your smartphone, tablet, or computer
     
  • This may include the ability to make payments and set up automatic payments
     
  • When making payments to Astound via online banking, be sure to use your full 13 digit account number found on your bill statement
     
  • Also, be sure the address the bank has for Astound is the same payment mailing address displaying on your Astound bill
     
  • Sometimes, these are pre-populated fields and need to be updated
     
  • Note: Online banking options are determined by your bank and your bank will send payment electronically or via a paper check

Pay Over the Phone with a Customer Service Professional

  • Make a credit / debit card or ACH check by phone payment by calling 1-800-427-8686 (1-800-4ASTOUND) and speak with a customer service professional (Convenience Fee applies)