Smart Home Admin Support Portal

• Go to to https://alarmadmin.alarm.com
   
• Enter credentials and login 
   
• Select Customers in menu bar
   
• On the Customer Navigation Menu, select the sub-menu below for the appropriate task

Support Number: 866-834-0470, then select Support & Sales  | Support Center

• Monday - Friday: 6:00am to 6:00pm PT


• Saturday: 7:00am to 4:00pm PT


• Sunday: closed

• Email the user their Login Name
   
• Email the Welcome Letter (starts the new user setup wizard for the portal)
   
• Email a Reset Password link to the set email address
   
• When reset, the password is automatically emailed directly
   
• Select Customers | Customer Support | Customer Info

Use the Alarm.com Toolkit to change panel settings remotely 

• Select Customers | Customer Support | Remote Toolkit 

• View / edit a customer's forwarding settings
   
• View and edit Forwarding settings, including signal types to be forwarded, the receiver, and signal communication method
   
• Select Customers | Customer Support | Monitoring Settings 

• Check signal: displays signal activity to Alarm.com and central station in the last 24 hours
   
• Check signal strength history: displays a history of signal strength reported by Alarm.com
   
• Select Customers | Customer Support | Signaling

• Look up a camera by MAC number to determine if it connected to the account
   
• Select Customers | Customer Management | Find Customer Device | Find Equipment

• Displays the devices and sensors on the Customer's Smart Home Account
   
• Options for changing settings and remote power cycle will vary by device
   
• It will open on the overview with all the equipment, and on the top menu options to view by type of sensor or sensor group
   
• Use separate equipment tabs to view and troubleshoot panels, sensors, image sensors, power devices, video devices)
   
• Select Customers | Customer Support | Equipment