Handling Past Due and Non Pay Web Hosting Accounts

This article outlines the process for handling past-due and non-pay web hosting accounts, including verifying account status, reviewing LOKI tickets, collecting outstanding balances, and restoring suspended services. Representatives must document all actions, payments, and customer communications while following escalation procedures for hosting and domain-related service interruptions. Proper ticket management and payment verification help ensure timely reactivation of hosting, email, and domain services when eligible.